Frequently Asked Questions
No. The bounce house should be clean when you get it. Aim High Bounce cleans and disinfects after every rental. Occasionally, if the bouncer was reserved the day before your reservation, the employees will need to clean it when they set it up.
Yes all orders require a $25 Credit Card deposit. We do not issue refunds unless the weather is the reason for cancellation.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.
If you have any other questions, please feel free to call us any time at: 972-999-3279